1. كاديه

    كاديه

    ‏28 يناير 2012
     

    السلام عليكم ورحمة الله وبركاته

    شركة جديدة تعمل في مجال استيراد وتصدير وتجارة الجملة والتجزئة في قطع غيار السيارات وإطارات وبطاريات وأدوات زينة السيارات بحاجة ل:

    تنفيذي مساندة عملاء - الرياض
    Position: Customer Support Executive -Riyadh
    Reporting to: Sales Manager

    Job Purpose:
    To provide quality customer support to ensure timely processing of sales orders which in turn helps expediting the export shipment. Job Holder is expected to ensure effective communication with internal and external customers to provide them with required information while capturing needed data for successfully completing a sales order. Close co-ordination with sales and warehouse is another core area of this role to ensure a seamless process flow starting with receiving the Sales Orders until the sale is closed by invoicing the customer. Handle the customers of Market, you are assigned to.
    Job responsibilities:
     1. Prepare sales order and track shipment as per the set SOPs
     2. Liaise with the Customers & sales office for order processing & ensure delivery without delay
     3. Follow up IDF's / PIPs and arranging pre- inspection papers to inspection agencies upon cargo
    readiness (wherever applicable)
     4. Coordinate for inspection appointments for export shipments
     5. Constantly update customers with the shipment tracking details
     6. Prepare Invoice & forward the final documents to the customers as per the agreed terms &
    conditions
     7. Ensure payment receipt before releasing the documents (as per the payment terms)
     8. To avoid fines & demurrage charges
    WORKING RELATIONSHIPS
     The ability to work with other teams to identify new and key data sources, integrate these to the
    existing data sources and use them to create insights
     To ensure development of team members and achieve higher levels of employee engagement
    CUSTOMER SATISFACTION
     To continuously increase customer satisfaction and by building scores for measurement
    Interaction:
    - With Executive Directors, CEO, Sales Director, Zone Managers and Area Sales Managers
    - With cross functional team (Finance, Supply Chain)
    Educational qualification:
    - Graduate
    Skill set:
    - Handles multiple tasks, switches priorities and focuses as needed.
    - Detail oriented and keen problem solving abilities. Innovative thinker.
    - Strong analytical skills
    - Strong communication and extraordinary presentation skills
    An open, fair and objective mindset
    Experience:
    - 5- 7 years of work experience
    Language requirements:
    - English
    Special requirements:
    - Experience in SAP, preferred
    - MS Office – Excel, Power point
    - MS Outlook
    Please send your CV to: abdul.aziz@hasco.sa
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